Grasshopper Forwarding Troubleshooting – Fix Call Routing Issues
If calls are not reaching your forwarding number, try the following fixes to resolve common routing problems.
If calls are not reaching your forwarding number, try the following fixes to resolve common routing problems.
• Incorrect forwarding number
• Carrier-level blocking
• Do Not Disturb settings
• Wi-Fi Calling issues on mobile devices
• Network connectivity problems
Re-enter your forwarding number in the dashboard.
Test from another number.
Disable DND or Focus mode.
Turn off Wi-Fi Calling temporarily.
Restart your device.
Some carriers may block calls from VoIP services. Contact your mobile carrier to verify.
Ensure your forwarding number includes the correct country code and area code.
Network congestion can affect call routing. Test at different times of day.
• Consistent call drops
• Voicemail not routing
• Multi-extension call flows failing
• Audio quality issues persist
Support: Call 1-800-820-8210 or use chat support in your dashboard.