Grasshopper Device & Softphone Setup Troubleshooting

Common Issues

• App not registering

• Cannot place outbound calls

• Audio cutting out

• Caller ID not showing

• Login failures

Fixes

1

Log Out and Back In

Log out and log back into the app.

2

Update OS

Update iOS/Android to latest version.

3

Disable VPN/Firewall

Disable VPN or firewall restrictions.

4

Reset Network Settings

Reset network settings.

5

Reinstall App

Reinstall the Grasshopper app.

Platform-Specific Solutions

iOS Issues

• Check microphone permissions

• Disable Low Power Mode

• Allow background app refresh

• Check cellular data permissions

Android Issues

• Disable battery optimization

• Allow phone permissions

• Check Do Not Disturb settings

• Clear app cache and data

Network Requirements

Minimum Requirements

• Upload: 100 kbps per call

• Download: 100 kbps per call

• Latency: Less than 150ms

• Jitter: Less than 30ms

Firewall Ports

• SIP: 5060-5061 (TCP/UDP)

• RTP: 10000-20000 (UDP)

• HTTPS: 443 (TCP)