Troubleshoot Grasshopper Porting Issues – Fix Delays & Rejections
If your port is stuck, Grasshopper will not proactively notify you — here's how to diagnose and fix the issue.
If your port is stuck, Grasshopper will not proactively notify you — here's how to diagnose and fix the issue.
• Incorrect billing name or address
• Wrong account number
• Wrong Support PIN
• LOA signature mismatch
• Toll-free carrier delays
• Account not in good standing
Confirm the billing address exactly as shown on your Grasshopper account.
Double-check your Support PIN.
Resubmit LOA if required.
Ask your new carrier to request a CSR (Customer Service Record) from Grasshopper.
✓ Account number matches exactly
✓ Support PIN is correct (4 digits)
✓ Billing name matches account holder
✓ Billing address is complete and accurate
✓ Signature matches account holder name
✓ All fields are completed
✓ Date is current (within 30 days)
✓ Document is legible and not corrupted
Corrected ports typically complete in 1–3 business days.
💡 Pro tip: Keep all documentation ready and respond quickly to carrier requests.
💡 Follow up: Contact your new carrier if you don't hear back within 2 business days.
💡 Escalate: Ask to speak with a porting specialist if issues persist.