Visible eSIM & SIM Activation Troubleshooting

Activation Steps

1

Download the Visible App

Download the Visible app from the App Store or Google Play.

2

Log In and Activate

Log in and select Activate SIM/eSIM.

3

Follow Prompts

Follow the prompts and restart your device when prompted.

Common Fixes

Check for Carrier Lock

Check for carrier lock on your device. Contact your previous carrier to unlock if needed.

Turn Off VPNs

Turn off VPNs during setup as they can interfere with activation.

eSIM Issues

If eSIM fails, delete and reinstall the app, then request a new QR code.

Network Reset

Try resetting network settings if activation continues to fail.

eSIM vs Physical SIM

eSIM Activation

• Instant activation via QR code
• No physical card needed
• Requires eSIM-compatible device
• Can be problematic with VPNs

Physical SIM

• Requires SIM card insertion
• Works with all compatible devices
• More reliable activation
• Takes 1-2 days for shipping

Troubleshooting Checklist

☑️ Device is unlocked and compatible with Verizon network

☑️ Latest version of Visible app installed

☑️ Strong Wi-Fi or cellular connection

☑️ VPN and security apps disabled

☑️ Device restarted after activation attempt

☑️ Account in good standing with payment method added