Visible

Troubleshoot Visible Porting Issues – Fix Delays & Errors

If your port from or to Visible isn't completing, these are the most common reasons and how to fix them quickly.

Common Causes

• Expired or incorrect transfer PIN

• Mismatched ZIP code

• Account suspended or inactive

• Name mismatch on account

• Outstanding balance

Fix Steps

1

Generate New Transfer PIN

Generate a new transfer PIN in the Visible app if yours has expired.

2

Verify Information

Re-submit your request with the correct ZIP code and account details.

3

Contact Support

Contact Visible chat for live verification and assistance.

Specific Issue Solutions

Port Rejected

  • • Check account information matches exactly
  • • Ensure account is active and current
  • • Verify authorized user is requesting
  • • Clear any outstanding balance

Port Stuck/Delayed

  • • Contact both carriers for status
  • • Verify no conflicting port requests
  • • Check for weekend/holiday delays
  • • Escalate to carrier management

PIN Issues

  • • Request fresh PIN (valid 7 days)
  • • Check spam folder for PIN delivery
  • • Use app instead of website
  • • Try different delivery method

Partial Port

  • • Check if all numbers were included
  • • Verify each number's eligibility
  • • Submit separate requests if needed
  • • Contact support for bulk ports

Resolution Time

Most ports complete within a few hours after correction.

If issues persist beyond 24 hours, escalate to carrier management or file a complaint with the FCC.

Related Visible Guides

Port Out of Visible

Complete step-by-step guide to transfer your number from Visible.

Port Into Visible

Bring your existing number to Visible from another carrier.

Find Account Number & PIN

Learn where to find your Visible account credentials for porting.