Troubleshoot Google Fi Porting Issues – Fix Delays & Rejections
If your Google Fi transfer is stuck or rejected, these are the most common causes and their solutions. Get your port back on track quickly.
If your Google Fi transfer is stuck or rejected, these are the most common causes and their solutions. Get your port back on track quickly.
• Wrong transfer PIN or expired PIN
• Account already canceled
• Mismatched ZIP code or address
• Name discrepancies between accounts
Log in to fi.google.com and generate a new PIN.
Re-submit the port with correct credentials matching your Fi account exactly.
Contact Google Fi Support for status check and assistance.
Most fixed ports complete within 12 hours of correction.
• PIN corrections: 1-4 hours
• Information updates: 2-8 hours
• Account reactivation: 4-12 hours
• Complex issues: 1-2 business days
Contact both carriers to check status. Most mobile ports complete within 24 hours, but landline/VoIP transfers can take 2-5 business days.
Common reasons include expired transfer PIN, mismatched account information, or inactive source account. Generate a new PIN and verify all details match your old carrier's records.
Yes, but it's usually faster to fix the existing request. Contact your new carrier to cancel the current port before submitting a new one.
No, your number stays with Google Fi until the port successfully completes. Keep your Fi account active until the transfer is finished.