Cricket SIM & eSIM Activation Troubleshooting
If your Cricket SIM or eSIM won't activate, here's how to fix it. Follow these troubleshooting steps to get your service working.
If your Cricket SIM or eSIM won't activate, here's how to fix it. Follow these troubleshooting steps to get your service working.
Visit cricketwireless.com/activate.
Enter your SIM/IMEI.
Restart your device.
Problem: Device may not be compatible.
Solution: Check Cricket's device compatibility tool or contact support.
Problem: eSIM won't download or activate.
Solution: Delete eSIM profile → restart → reinstall.
Problem: SIM activated but no cellular service.
Solution: Update APN settings (cricket).
Name: Cricket
APN: cricket
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.cricketwireless.net
• Network reset: Reset network settings on your device.
• SIM card check: Try the SIM in another compatible device.
• Coverage check: Verify you're in a Cricket coverage area.
• Contact support: Call 1-800-CRICKET if issues persist.