Troubleshoot Cricket Wireless Porting Issues – Fix Delays & Errors
If your Cricket port is stuck, here are the most common problems and solutions to get your number transfer back on track.
If your Cricket port is stuck, here are the most common problems and solutions to get your number transfer back on track.
✗ Wrong account number
✗ Wrong or expired transfer PIN
✗ Wrong ZIP code
✗ Account not active
✗ Outstanding balance on Cricket account
Request a new transfer PIN (text GETPIN to 611).
Re-check your billing ZIP.
Contact Cricket Support for status.
Problem: "Invalid account number" error
Solution: Log into cricketwireless.com to verify the exact account number. It's not shown in the mobile app.
Problem: "PIN doesn't match" error
Solution: Get a fresh PIN by texting "GETPIN" to 611. PINs expire after a few days.
Problem: "Account not eligible for port" error
Solution: Check that your Cricket account is active and has no past-due balance.
Most corrected ports complete within 2–6 hours.
If issues persist beyond 24 hours, contact both Cricket and your new carrier for status updates.