Troubleshoot Boost Mobile Porting Issues – Fix Delays & Errors
If your number transfer from Boost Mobile isn't completing, here's how to resolve it. Get your port back on track with these proven troubleshooting steps.
If your number transfer from Boost Mobile isn't completing, here's how to resolve it. Get your port back on track with these proven troubleshooting steps.
Verify credentials in the Boost app or by calling 833-502-6678.
Request a new port-out PIN if the current one has expired.
Resubmit your transfer with correct info.
Keep your Boost Mobile service active and monitor progress with your new carrier.
Double-check your account number in the Boost Mobile app under Account Info.
Solution: The account number is different from your phone number. Find it in: Boost Mobile app → Profile → Account Info
Port-out PINs expire after 24 hours and must be regenerated.
Solution: Text "BAL" to 266678 to get a fresh PIN, then resubmit immediately
Outstanding balances or restrictions prevent porting.
Solution: Pay any outstanding balance and ensure service is active before retrying
Port initiated but not completing after 24+ hours.
Solution: Contact both your new carrier and Boost Mobile support to check status and resolve any holds
💡 Get fresh credentials right before starting the port request.
💡 Ensure your account information matches exactly what's on file with Boost Mobile.
💡 Keep your Boost Mobile service active throughout the entire porting process.
💡 Initiate ports during business hours for faster resolution of any issues.
Usually within a few hours.
Yes, for active prepaid lines.
Yes, contact your new carrier to withdraw the request. Your number will remain with Boost Mobile.
Try the online chat feature or visit a Boost Mobile store for in-person assistance.