Vonage Voicemail & Recording Backup Guide
Before canceling or porting, back up your communications data to avoid loss.
Export Voicemails
Individual Download Method
Admin Portal → Messages → Voicemail → Download (.wav)
- • Navigate to the voicemail management section
- • Select each voicemail you want to save
- • Click download to get WAV files
- • Organize files by date or caller for easy access
Bulk Export via API
Use Vonage's API for bulk export
- • Requires API access and technical knowledge
- • Can export hundreds of voicemails at once
- • Includes metadata like caller ID and timestamps
- • Best for large organizations with many messages
Export Recordings
📊 Export Process
Analytics → Call Recording → Export
- • Choose CSV or ZIP for bulk downloads
- • Select date range for recordings you want to export
- • Choose specific users or departments if needed
- • Download as ZIP file containing all recordings
- • Store securely in Google Drive or Dropbox
⏰ Retention Policy
Vonage keeps data for 30 days after account closure unless legally archived.
- • Voicemails are deleted permanently after account closure
- • Call recordings are not transferred to new providers
- • Export data before initiating cancellation or porting
- • Consider legal requirements for data retention in your industry
☁️ Secure Storage Options
Cloud Storage
- • Google Drive (15GB free)
- • Dropbox (2GB free)
- • Microsoft OneDrive (5GB free)
- • Box (10GB free)
Local Storage
- • External hard drives
- • Network attached storage (NAS)
- • USB flash drives
- • Local server backup
🤖 Automation Options
Vonage App Center Integrations
Automatically backup new voicemails and recordings:
- • Connect to Google Drive or Dropbox
- • Set up automatic sync for new recordings
- • Include caller information and timestamps
- • Set up email notifications for new backups
API Automation
Custom scripts for regular backups:
- • Schedule daily/weekly backup jobs
- • Filter by department or user
- • Compress and organize files automatically
- • Integrate with existing backup systems
Backup Best Practices
📅 Regular Schedule
- • Set up weekly or monthly backup routines
- • Don't wait until you're leaving Vonage
- • Test restore process periodically
- • Keep multiple backup copies in different locations
🏷️ Organization
- • Create folder structure by date and department
- • Use consistent naming conventions
- • Include metadata files with caller information
- • Separate voicemails from call recordings
🔒 Security
- • Encrypt sensitive recordings
- • Use secure cloud storage with 2FA
- • Limit access to authorized personnel only
- • Follow company data retention policies
Frequently Asked Questions
Can I auto-backup to Drive or Dropbox?
Yes – via Vonage App Center integrations.
Do recordings transfer with ports?
No – export them first.
What format are the exported files?
Voicemails are exported as WAV files, while call recordings are typically in WAV or MP3 format depending on your account settings.
Can I export call logs and analytics data?
Yes, Vonage allows you to export call logs, analytics reports, and usage data from the Analytics section of your admin portal.
Is there a limit to how much I can export?
Export limits depend on your Vonage plan and account type. Contact support if you need to export large volumes of data or extend retention periods.
Start Your Backup Today
Don't lose important voicemails and recordings. Export your data now.