Vonage Business vs Enterprise Porting – Key Differences
Vonage operates different platforms with unique LNP workflows.
Platform Comparison
Business Cloud Accounts
Self-Service Portal
Self-service portal available
Volume Limits
Supports up to 100 numbers per port
Timeline
3–7 days typical completion
Documentation
- • Standard LOA form
- • Recent carrier bill
- • Online submission process
- • Automated status updates
Enterprise Accounts
Dedicated Support
Handled through dedicated porting team
Volume Capacity
Supports unlimited numbers per port
Timeline
7–15 business days typical completion
Documentation
- • CSR (Customer Service Record)
- • Signed LOA on company letterhead
- • Account manager coordination
- • White-glove service
| Feature | Business Cloud | Enterprise |
|---|---|---|
| Portal Access | Self-service web portal | Dedicated account manager |
| Number Limit | Up to 100 per request | Unlimited |
| Documentation | Standard LOA + bill | CSR + formal LOA |
| Processing Time | 3-7 days | 7-15 days |
| Support Level | Standard support | White-glove service |
🔍 Key Differences Explained
Documentation Requirements
Enterprise accounts require more formal documentation:
- • CSR: Customer Service Record from current carrier
- • Formal LOA: Must be on official company letterhead
- • Executive Approval: May require C-level signature
- • Legal Review: Additional compliance checks
Processing Workflow
Enterprise porting involves more stakeholders:
- • Account Manager: Dedicated point of contact
- • Porting Specialist: Expert handling complex requests
- • Technical Team: Custom configuration support
- • Project Manager: For large-scale migrations
❓ Which Platform Am I On?
You're on Business Cloud if:
- • You signed up online
- • Monthly billing under $500
- • Self-service admin portal
- • Standard support tickets
- • Less than 100 users
You're on Enterprise if:
- • You have an account manager
- • Custom contract terms
- • Dedicated support team
- • Complex integrations
- • 100+ users or locations
Frequently Asked Questions
Can I split ports by location?
Yes – submit separate LOAs.
Who gets status updates?
Only the Authorized Contact.
Can I upgrade from Business to Enterprise during porting?
Yes, but it may affect the porting timeline. Contact your account manager to discuss migration options and timing.
Do Enterprise accounts get priority processing?
Enterprise accounts receive dedicated support and can request expedited processing, but standard timelines still apply for carrier coordination.
What if I need to port more than 100 numbers on Business Cloud?
You can submit multiple requests or consider upgrading to Enterprise for unlimited porting capacity and dedicated support.
Need Help Determining Your Platform?
Contact Vonage support to confirm your account type and porting requirements.