Recover a Deleted Vonage Number – Restore or Reassign
If a Vonage number was deleted accidentally, you may still recover it before reassignment.
Retention Window
⏰ Recovery Timeline
Standard Numbers
Numbers held up to 30 days post deletion
Toll-Free Numbers
Numbers held up to 45 days
After these periods, numbers are returned to the available pool and may be reassigned to other customers.
How to Recover
Contact Vonage Business Support Immediately
Time is critical—reach out as soon as you realize the number was deleted
- • Call Vonage Business Support directly
- • Use the support chat in your admin portal
- • Submit a high-priority support ticket
- • Explain the urgency of number recovery
Provide Required Information
Provide account ID and number details
- • Your Vonage account ID
- • The exact phone number that was deleted
- • Date and time of deletion (if known)
- • Reason for deletion (accidental, account closure, etc.)
- • Business justification for recovery
Wait for Recovery Process
If available, the number can be reinstated within 48 hours
🔍 Factors Affecting Recovery Success
✅ Increases Success
- • Quick action (within hours/days)
- • Number still in retention period
- • Active Vonage account
- • Business-critical justification
- • Clear ownership documentation
❌ Reduces Success
- • Delayed recovery request
- • Number already reassigned
- • Account closed/suspended
- • Regulatory restrictions
- • Carrier pool limitations
If Recovery Isn't Possible
📞 Get a Similar Number
Vonage can help you find numbers with similar patterns or in the same area code.
- • Same area code and prefix
- • Sequential or pattern numbers
- • Vanity numbers with similar spelling
🔄 Set Up Call Forwarding
If someone else has your old number, you might arrange temporary forwarding.
- • Contact the new number owner
- • Arrange temporary forwarding service
- • Update business listings gradually
📢 Communication Strategy
Notify customers and contacts about your new number.
- • Email campaigns to customer database
- • Update website and social media
- • Voicemail message on old number (if possible)
- • Update Google My Business and directories
Frequently Asked Questions
Can I recover after 30 days?
Only if the number has not been re-issued.
Is there a fee?
Possible small admin charge.
What if the number was ported to another carrier?
If you ported the number out, you'll need to contact the new carrier to port it back. Vonage can't recover numbers that were legitimately ported.
Can I prevent accidental deletions?
Yes, set up admin permissions carefully and consider adding confirmation steps for number deletions in your organization's procedures.
Will I lose call history if I recover the number?
Call history and recordings associated with the deleted number are typically lost. Recovery restores the number but not historical data.
Need to Recover a Number?
Contact Vonage support immediately for the best chance of recovery.