How to Port Out of Vonage Business – Complete Number Transfer Guide (2025)
Leaving Vonage for a new platform? This guide explains exactly how to move your numbers without downtime or billing confusion.
Before You Start
⚠️ Important Preparation
- Keep your Vonage account active until the new carrier confirms completion
- Gather your account number, billing address, and authorized contact email
- Download voicemails or call recordings you want to keep
Step-by-Step Port-Out Process
Locate your credentials
Login → Admin Portal → Account Settings → Billing Information
- • Find your Vonage account number on your billing statement
- • Note the exact billing address on file
- • Verify the authorized contact information
- • Ensure all account details are current and accurate
Submit to your new provider
Give them your Vonage details and a signed LOA
- • Provide complete Vonage account information
- • Submit a properly signed Letter of Authorization
- • Include all numbers you want to transfer
- • Specify any special number types (toll-free, local)
Vonage approves release
Usually within 1–3 business days
Cut-over on FOC date
Your new carrier activates the line, and Vonage service ends automatically
📋 After Porting
- • Verify calls/texts route through the new system
- • Cancel Vonage manually if additional extensions remain
- • Update business listings with new provider information
- • Notify team members of the completed migration
- • Review final Vonage billing statement
Frequently Asked Questions
Does Vonage charge to port out?
No – as long as your account is in good standing.
Can I port toll-free numbers?
Yes, though processing takes 5–10 business days.
What happens to my call history and recordings?
Call history and recordings remain with Vonage. Download them before porting if you need to retain this data for business records.
How long does the porting process take?
Local numbers typically take 3-5 business days, while toll-free numbers may take 5-10 business days to complete the transfer.
Can I port multiple numbers at once?
Yes, you can include multiple numbers in a single porting request. This is often more efficient for businesses with multiple lines.
Ready to Port Out?
Access your Vonage admin portal to gather the required information for porting.