Vonage

How to Port Your Number Into Vonage Business – Step-by-Step Setup

Already have a business number with another provider? You can move it into Vonage to keep continuity for your clients.

What You'll Need

📋 Required Documents

  • A recent invoice from your current carrier
  • A signed Letter of Authorization (LOA)
  • Admin access to your Vonage account

Porting Steps

1

Access Port Your Number

Go to Admin Portal → Phone Numbers → Port Your Number

  • • Log into your Vonage Business admin portal
  • • Navigate to the phone number management section
  • • Ensure you have admin privileges for porting
2

Upload Documents

Upload LOA + carrier bill (PDF)

  • • Ensure documents are clear and readable
  • • Verify account details match exactly
  • • Include all required signatures and dates
  • • Use PDF format for best compatibility
3

Confirm Port Date

Confirm port-in date

  • • Select a date that works for your business
  • • Consider business hours and peak call times
  • • Allow buffer time for any potential delays
4

Monitor Progress

Vonage emails updates as the request moves through verification

⏱️ Typical Completion

3–7 business days

  • • Local numbers: 3-5 business days
  • • Toll-free numbers: 5-7 business days
  • • Bulk transfers: 7-10 business days
  • • International numbers: Up to 14 business days

💡 Pro Tips

  • • Keep existing service active until the port completes
  • • Double-check address and business name match your invoice
  • • Test your numbers immediately after porting completes
  • • Set up Vonage features like call routing before the port
  • • Notify your team about the migration timeline

Frequently Asked Questions

Can I port multiple numbers at once?

Yes – bulk uploads are supported via CSV.

Is there a fee?

No, standard port-in is free.

Can I port numbers from different carriers at once?

Yes, but you'll need separate LOAs for each carrier. It's often easier to manage them as separate requests for better tracking.

What if my current carrier rejects the port?

Check that all account details match exactly. Common issues include name mismatches, outstanding balances, or incorrect service addresses.

Can I port international numbers to Vonage?

Vonage supports porting for many international numbers. Check with Vonage support for specific country availability and requirements.

Ready to Port Into Vonage?

Access your Vonage admin portal to start the porting process and centralize your communications.

Start Porting Process Back to Vonage Guides