How to Cancel Your Vonage Business Account

Before You Cancel

⚠️ Critical Pre-Cancellation Steps

Port out all numbers you wish to keep
Download important data (call logs, recordings)
Review contract terms for early-termination fees

Cancellation Steps

Login as Account Admin

Ensure you have administrative privileges to cancel the account

• Only Account Admins can cancel accounts
• Verify you have the highest permission level
• Contact your IT admin if you lack access

Navigate to Account Management

Navigate to Billing → Account Management → Cancel Service

• Access the billing management section
• Review your current plan and usage
• Check for any outstanding balances

Confirm Identity and Final Billing

Confirm identity and final billing cycle

• Verify account ownership details
• Review final billing cycle dates
• Understand when service will terminate

Receive Confirmation

Receive email confirmation within 24 hours

📋 After Cancellation

• Service stops at end of billing period
• Final invoice sent automatically
• Numbers not ported out are released after service ends
• Access to admin portal ends with service termination
• All call recordings and data are permanently deleted

Frequently Asked Questions

Will numbers be lost immediately?

Only if not ported first.

Can I re-open later?

Yes – Vonage retains data for 30 days.

What happens to my phone numbers?

Numbers not ported to another carrier are returned to the available pool after service termination. Port them before canceling if you want to keep them.

Is there a cancellation fee?

Monthly plans typically have no cancellation fee. Annual contracts may have early termination fees—check your contract terms or contact support.

How do I export my data before canceling?

Access Admin Portal → Analytics → Export to download call logs, recordings, and other important business data before your account closes.

How to Cancel Your Vonage Business Account – Avoid Extra Charges