Find Your Vonage Account Number and Service Address
You'll need accurate credentials when porting numbers in or out of Vonage.
Where to Locate Your Information
Account Number
Primary Location
Found in the top section of Billing → Invoices or on your monthly statement
Alternative Locations
- • Admin Portal dashboard header
- • Account settings page
- • Email invoices and statements
- • Welcome email from Vonage
Service Address
Primary Location
Under Admin Portal → Company Profile → Address Information
What to Check
- • Street address and suite number
- • City, state, and ZIP code
- • Country (for international accounts)
- • Billing address if different
⚠️ Why Accuracy Matters
Port requests are rejected if the address doesn't exactly match Vonage records. Confirm before submitting your LOA.
- • Even small differences (like "St." vs "Street") can cause rejections
- • Apartment or suite numbers must match exactly
- • ZIP codes and area codes must be correct
- • Business name must match the account holder name
Step-by-Step Access Guide
Log Into Admin Portal
Access your Vonage Business admin portal with your credentials
- • Use your admin login credentials
- • Ensure you have account management permissions
- • Contact your IT admin if you lack access
Navigate to Account Information
Find your account details in the billing or company profile sections
- • For account number: Billing → Invoices
- • For service address: Company Profile → Address
- • Take screenshots for your records
Verify Information
Double-check all details match your official business records
🚨 Common Issues to Avoid
Account Number Confusion
- • Using customer ID instead of billing account number
- • Including extra characters or spaces
- • Using old account numbers from previous services
Address Mismatches
- • Using current address vs. registered address
- • Abbreviation differences (St. vs Street)
- • Missing apartment or suite numbers
Frequently Asked Questions
Can I change my service address before porting?
Yes, but do it before initiating the transfer.
Is my account number the same as my customer ID?
Not always – use the billing account number.
What if I can't find my account number?
Contact Vonage support directly. They can provide your account number after verifying your identity and account ownership.
Do I need both billing and service addresses?
For porting, you typically need the service address where the numbers are registered. If they're different, use the service address for LOA forms.
Can someone else access this information for me?
Only authorized users with admin access can view account details. You may need to add someone as an authorized contact or admin user.
Need to Access Your Account?
Log into your Vonage admin portal to find your account information and manage your services.