Hushed

Troubleshoot Hushed Porting Issues – Fix Delays & Rejections

Solve Hushed number transfer failures, including PIN issues, LOA mismatches, and carrier-level rejections.

Hushed ports occasionally fail due to missing or mismatched information.

Most Common Errors

Information Errors

  • • Wrong billing address
  • • Wrong or missing port-out PIN
  • • Account name mismatch
  • • Number not eligible for port-out

Documentation Issues

  • • Incomplete LOA form
  • • Missing signatures
  • • Incorrect carrier information
  • • Expired authorization

Fix Steps

1

Request a Fresh Port-Out PIN

Contact Hushed Support for a new PIN.

Email: [email protected]

Subject: "New Port-Out PIN Request"

2

Confirm Billing Information

Verify billing name and address exactly as shown in your Hushed subscription.

3

Resubmit LOA

Submit a corrected Letter of Authorization to your new provider.

4

Request CSR

Ask the new carrier to pull a CSR (Customer Service Record).

Resolution Time

Expected Timeline

Corrected ports typically complete within 2–5 business days.

Prevention Tips

Before Starting a Port

  • Verify your number is eligible for porting
  • Request your PIN 24-48 hours in advance
  • Double-check all billing information matches exactly
  • Complete the LOA form carefully and completely

Need Additional Help?

If your port continues to fail after following these steps, contact both Hushed Support and your new carrier's porting department. They can work together to identify and resolve any remaining issues.

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