Moving your business number away from Grasshopper? Whether you're switching to a modern virtual carrier or migrating to AI-powered calling, here's everything you need to port out smoothly.
• Your Grasshopper account must be active.
• You need:
◦ Account number
◦ Main billing address
◦ Authorization name
◦ CSR/LOA if requested by your new carrier
Important: Grasshopper does not use a traditional transfer PIN. Instead, your "PIN" is typically your account holder's 4-digit Support PIN.
Log in at dashboard.grasshopper.com
Navigate to: My Account → Account Info
Your Support PIN is listed under Security Settings
Account number is usually the main phone number on the account
Can't find the PIN? Call Grasshopper Support: 1-800-820-8210
Contact your new carrier and initiate the port.
• Number(s) you're porting
• Account number
• Support PIN
• Billing name and address
Your new carrier will send an LOA (Letter of Authorization) for signature.
Port completes in 2–10 business days depending on volume.
No.
Yes — after the port completes.
Contact Grasshopper Support at 1-800-820-8210. They can help you locate or reset your Support PIN.
Yes, Grasshopper supports porting of toll-free numbers (800, 833, 844, 855, 866, 877, 888).