How to Cancel Your AT&T Wireless Account – What to Know Before You Leave
If you're ready to end your service with AT&T and avoid surprises, here's a clear guide to canceling properly—whether you've ported your number or simply wish to stop service.
Before You Cancel
⚠️ Important Steps First
- Settle any device payment plans or lease obligations
- Decide if you want to keep your phone number (port it) or release it
- Back up any AT&T-specific services (cloud data, voicemail transcripts)
- Download your last bill for records
Cancellation Methods
Porting Your Number
Moving your number away triggers automatic cancellation of the line
Call AT&T Support
611 from any AT&T device or 1-800-331-0500 from another line
In-Store
Visit an AT&T store with ID and request termination of service
💰 Final Billing & Fees
- • Expect a final invoice within 30 days
- • If you had a contract you may owe early termination fees (ETFs)
- • Autopay credits or promotions end once the account terminates
Frequently Asked Questions
Can I suspend service instead of canceling?
Yes—temporary suspensions may be available (e.g., up to 90 days) depending on plan.
Will my data or voicemail be preserved?
No—once service ends, associated AT&T services will be closed.
Ready to Cancel Your Account?
Choose the cancellation method that works best for you.