Chat Odyssey Terms of Service

This Terms of Service (hereinafter referred to as the "Terms of Service") is entered into by and between "Origns Inc." (the "Company") and users of the Chat Odyssey application (the "Service"). WHEREAS, the Company operates Chat Odyssey, an application providing texting, calling, AI-powered call receptionists, and AI outbound calls, and WHEREAS, the parties wish to update the Terms of Service to reflect enhancements to disclaimers, limitation of liability, service guarantees, authorization hold provisions, cancellation and restoration procedures, and ongoing billing policies; and WHEREAS, these updates are intended to comply with applicable U.S. laws and regulations governing SaaS, telecom, credit card processing, and consumer billing practices; and WHEREAS, the Company aims to ensure users understand the limitations, risks, and operational processes associated with the Service.

NOW, THEREFORE, these Terms of Service are hereby updated and shall become effective as of October 15, 2025, and shall remain in effect until terminated in accordance with the provisions herein.

1. Agreement To Terms

By accessing or using the Service, the User agrees to the terms and conditions set forth in this Terms of Service. This Terms of Service constitutes a legally binding agreement between the User and the Company, and the User's use of the Service is conditioned upon compliance with these terms. Effective as of the date specified herein (the 'Effective Date'), this agreement supersedes all prior agreements or understandings, whether written or oral, relating to the Service. The User acknowledges and agrees that continued use of the Service after the Effective Date signifies their acceptance of these terms. In the event of any inconsistency between this Terms of Service and any prior versions of the Terms of Service, the provisions of this Terms of Service shall prevail. The User agrees to review the Terms of Service periodically to remain informed of any Terms of Service or modifications, and acknowledges that the Company reserves the right to make changes to the terms at its sole discretion.

2. Service Description

Chat Odyssey, offered by Origns Inc., is a comprehensive communication application that provides users with robust texting, calling, AI-enabled call receptionists, and AI-powered outbound calling functionalities. The Service is designed to bring together the capabilities of traditional telecom systems with advanced AI technologies, ensuring efficient and effective communication. Chat Odyssey's features can be integrated with or depend on a variety of third-party telecom or Software as a Service (SaaS) providers to deliver high-quality and reliable services. These integrations are crucial for seamless operation and user experience. For more details about the third-party providers and integrations, please refer to Clause 15: Third-Party Providers and Integrations.

3. Eligibility And Account Registration

To access and use the Service, Users must meet certain eligibility criteria and follow the account registration process as outlined below:

a. Eligibility Requirements:

1. Users must be at least 18 years old to register for an account. Users under the age of 18 are not permitted to use the Service.
2. Business customers must ensure that their representatives registering for an account are authorized to bind the business to these Terms.
3. Users must provide accurate and verifiable personal or business information as requested during the registration process.
4. The Service is available to Users who comply with all applicable U.S. laws and regulations.
5. Users must not be previously banned or terminated from using the Service for any violation of these Terms.

b. Account Registration Process:

1. Users must complete the registration form by providing all required information, including but not limited to, full legal name, email address, contact number, and payment information.
2. Users must create a secure password and agree to keep their account and password confidential. Users are responsible for all activities that occur under their account.
3. The Company reserves the right to verify the information provided by Users and may request additional documentation to confirm eligibility.
4. Upon successful registration, Users will receive a confirmation email, and their account will be activated.
5. The Company reserves the right to reject any registration request at its sole discretion without providing any reason.

c. Account Maintenance:

1. Users must keep their account information up-to-date and notify the Company of any unauthorized use of their account.
2. The Company reserves the right to suspend or terminate accounts for any suspicious or fraudulent activity.
3. Users must not share their account details with any third party without the Company's prior written consent.

4. Subscription And Billing

Subscribers are liable for timely payment of subscription fees as outlined at the time of account creation. These fees will be billed in accordance with the predetermined billing cycle of the Service. To ensure continuous access to the Service, users must maintain their payment information up to date and ensure sufficient funds are available to cover the subscription fees.

Subscription payments are recurrent and will be automatically renewed each billing cycle unless the user cancels the subscription prior to the renewal date. If a user fails to cancel their subscription by deactivating all relevant configurations (including but not limited to active lines, call forwarding, numbers, and integrations), Origns Inc. will continue billing for the subscription. Users remain responsible for the payment of any accrued subscription dues, even if a credit card on file fails to process the payment, as subscriptions will not auto-cancel due to payment failures.

For details about refunds, charge disputes, and our no refunds policy, please refer to Clause 13.

Additional charges may apply if users exceed allotted usage or subscribe to supplementary features and services. Users authorize Origns Inc. and its payment processor to store, process, and automatically charge the provided payment method for all subscription-related fees.

To avoid any service interruptions, it is recommended that users monitor their subscription and billing statuses regularly through their Account Settings.

5. Promotional Offers

From time to time, ChatOdyssey ("the Company") may make promotional pricing or discounts available to new or existing customers. The New Customer Offer for the ChatOdyssey Monthly Plan provides eligible new subscribers with a discounted rate of $9.99 per month for the first six (6) consecutive billing cycles, after which the subscription will automatically renew at the then-current standard monthly rate of $19.99 per month, unless canceled by the customer prior to renewal.

This promotional offer is available only to new customers who have not previously subscribed to any paid ChatOdyssey plan. The offer is non-transferable, has no cash value, and may not be combined with other promotions, credits, or discounts unless expressly stated by the Company.

ChatOdyssey reserves the right to modify, suspend, or terminate any promotional offer at any time, for any reason, without prior notice. The duration, eligibility, and pricing of the offer are subject to change at the Company's sole discretion. Continued use of the Service after the promotional period constitutes acceptance of the then-current standard rate and applicable Terms of Service.

6. Authorization Hold Policy

Authorization Holds may be implemented on user accounts for both business and individual (consumer) users for a period not exceeding thirty (30) days. These holds are applied to validate the availability of funds, secure initial or recurring Subscription payments, and ensure the integrity of the Billing process, as detailed in Clause 4: Subscription and Billing. During this period, the authorized amount is reserved and may reduce the available credit or balance of the payment account, even if the funds are not actually withdrawn. Users will be notified when an Authorization Hold is placed, including the hold amount and expected duration. The Company shall comply with applicable U.S. laws, state/federal consumer billing laws, and credit card processing rules regarding the application and management of Authorization Holds.

7. Cancellation And Restoration Of Configuration

To cancel a Subscription, Users must adhere to the following procedures and requirements. Firstly, Users are required to deactivate active lines, call forwarding, numbers, and any integrations associated with the Service. All phone numbers must be rendered inactive prior to initiating the cancellation process. Origns Inc. performs a verification process to ensure the completion of these steps by requiring the deactivation of all configurations before allowing cancellation to proceed. It is important to note that billing will continue until all proper deactivation steps and the cancellation process are successfully completed. A cancellation is considered effective only when all lines, forwarding services, and numbers have been confirmed inactive by Origns Inc. Furthermore, if a User fails to restore configuration by adequately deactivating all necessary services, billing will continue irrespective of the cancellation request. In instances where the User's credit card fails to process payment, dues will continue to accrue until the User actively takes steps to cancel the Subscription. There will be no automatic cancellation for failed payments. Upon cancellation, Users will lose access to the Chat Odyssey platform, except for those subscribed to the archive plan as detailed in Clause 8: Archive Plan Access.

8. Archive Plan Access

The Archive Plan permits users to access limited features of the Chat Odyssey platform subsequent to the cancellation of their primary subscription. Users who transition to the Archive Plan will be able to: (a) maintain access to their historical data and message logs; (b) utilize basic account management tools; and (c) preserve their account configuration for potential reactivation of full service. Notwithstanding the Archive Plan, non-archive users shall lose all platform access immediately upon subscription cancellation. To enroll in the Archive Plan, users must adhere to the following conditions: (i) the cancellation request must be explicitly stated, including Archive Plan activation; (ii) applicable fees for the Archive Plan must be current and paid in full; and (iii) compliance with all applicable provisions of these Terms of Service must be maintained. The Company reserves the right to modify or terminate the Archive Plan at any time, with notice provided in accordance with the Modification of Terms section.

9. Service Interruptions, Service Guarantee, & Disclaimers

The Primary Party does not guarantee uninterrupted access to the Service. Any expected or unexpected interruptions in the provision of the Service, including those resulting from maintenance, technical failures, or issues caused by Third-Party Providers, shall not render the Primary Party liable for any damages or losses. The Service is provided on an 'as is' and 'as available' basis without any guarantees regarding outcomes or performance from the use of texting, calling, AI-powered call receptionists, or AI outbound calls. The Primary Party explicitly disclaims any warranties related to specific results or success metrics users might expect from utilizing the Service. Users should not expect the Service to meet any particular outcomes or needs. Disclaimers pertaining to these aspects are further defined in Clause 10: No Warranties and Limitation of Liability and Clause 11: AI Feature Limitations and Disclaimers. Additionally, the Primary Party is not responsible for any loss of access to the Service following cancellation, except where noted under the Archive Plan defined in Section 8: Archive Plan Access.

10. No Warranties And Limitation Of Liability

The User expressly acknowledges and agrees that the use of the Service is at their own risk. The Company provides the Service on an 'as is' and 'as available' basis, with no warranties whatsoever, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. The Company, its affiliates, and Third-Party Providers make no guarantees, representations, or warranties regarding the reliability, timeliness, quality, suitability, truth, availability, accuracy, or completeness of the Service, and do not warrant that (a) the use of the Service will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Service will meet User's requirements or expectations, or (c) any stored data will be accurate or reliable. Specifically, the Company disclaims any warranties related to the performance or operational capabilities of texting, calling, AI telecom, or SaaS services offered by the Service.

In no event shall the Company be liable to the User for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, lost profits, lost business opportunities, business interruptions, or any other form of pecuniary loss arising out of the use or inability to use the Service, or any errors or omissions in the Service's operations, whether caused by the Company, Third-Party Providers, or any other contributing factors, even if the Company has been advised of the possibility of such damages. Furthermore, the Company shall not be liable for any damages resulting from loss of data, service interruptions, or reputational harm.

To the maximum extent permitted by applicable law, the total liability of the Company, its affiliates, and Third-Party Providers, in aggregate for any and all claims under these Terms of Service, shall not exceed the amounts actually paid by the User to the Company in the twelve months preceding the claim. This limitation of liability shall apply regardless of the form of action, whether in contract, tort, strict liability, or any other form of legal theory.

11. AI Feature Limitations And Disclaimers

The Service utilizes AI-powered features to provide automated decisions, guidance, and information to Users. However, Users acknowledge and agree that these AI-powered features come with inherent limitations, including but not limited to the accuracy, completeness, and dependability of the information or decisions rendered by the AI. The Company disclaims any liability arising from actions taken by Users based on the outputs of the AI features. Users should not expect guaranteed outcomes or results from the usage of these AI features, and should exercise their own judgment and discretion before relying on such information. No warranties or representations of any kind are made regarding the accuracy, reliability, or performance of the AI outputs. Users acknowledge that their use of the AI-powered features is at their own risk. It is also noted that the Company shall not be held responsible for any consequences that may arise from any inaccuracies or errors in the AI-powered outputs. For further details on limitations of liability and non-warranty provisions, Users should refer to Clause 10: No Warranties and Limitation of Liability.

12. User Conduct And Misuse

Users of the Service are expected to conduct themselves in a respectful and lawful manner while using all features and functionalities provided by Chat Odyssey. The following expectations and restrictions apply to Users' conduct:

• Respect the Rights of Others: Users must not harass, threaten, or engage in any behavior that infringes upon the rights, privacy, or safety of others. This includes, but is not limited to, sending unsolicited or inappropriate messages, making abusive calls, or using the AI-powered features in a harmful manner.
• Compliance with Laws: Users must comply with all applicable local, state, national, and international laws and regulations when using the Service, including those related to data privacy, telecommunications, and consumer protection.
• Prohibited Activities: Users are expressly forbidden from using the Service for any illegal or unauthorized purposes, including but not limited to: unauthorized access to other users' accounts, distributing malware or any harmful software, performing fraudulent activities, and engaging in or promoting any kind of abusive or offensive behavior.
• No Expectation of Guaranteed Outcomes: Users must acknowledge that the Service is provided on an 'as is' basis, with no guarantee of specific outcomes or results. Users should adjust their expectations accordingly, and recognize that outcomes may vary based on several factors beyond the Company's control (See Clause 9: Service Interruptions, Service Guarantee, & Disclaimers).
• Liability for Misuse: Users are solely responsible for their conduct while using the Service, and they agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from their misuse of the Service. The Company reserves the right to terminate or suspend a User's access to the Service without prior notice in cases of serious or repeated misconduct.

By adhering to these standards, Users contribute to a positive and safe environment for all participants in the Chat Odyssey community.

13. Emergency Services Disclaimer

The Service provided by the Company, known as Chat Odyssey, is not designed to support or provide emergency communications of any kind, including but not limited to medical, safety, or urgent matters. Users are expressly advised not to rely on the Service in situations where immediate assistance or emergency services are required. The Company shall not be liable for any loss, damage, or negative outcome arising from the use of the Service in scenarios necessitating emergency intervention. Users should ensure they have access to conventional emergency communication platforms to handle such situations.

14. Refunds, Charge Disputes, And No Refunds Policy

The primary party, Origns Inc., enforces a strict no-refunds policy regarding the use of the Chat Odyssey service. This policy applies under all circumstances, including but not limited to scenarios where the User experiences a loss of access during the restoration process as outlined in Clause 7: Cancellation and Restoration of Configuration. Origns Inc. will continue to bill the User for the Service until the User completes the cancellation process as specified in the aforementioned clause. In the event a User disputes a charge, the following procedures must be adhered to:

1. Users must submit a formal charge dispute request in writing, providing all relevant details including the nature of the dispute and any supporting documentation.
2. Dispute requests must be received within 30 days of the charge being disputed.
3. Origns Inc. will review the dispute and respond within 45 days of receipt. The decision of the Company after the review will be final.

Users are advised to carefully review their subscription and billing terms provided in Clause 4: Subscription and Billing, as well as to ensure their compliance with all procedural requirements to avoid unnecessary charges and ensure smooth dispute resolution.

Origns Inc reserves the right to send to collections any payment that was charged back after the user has used the service. Use of the service includes, but is not limited to, being assigned a phone number, sending or receiving text messages, making or receiving calls, sending or receiving emails, or any other activity that demonstrates active use of the platform. By initiating a chargeback after using our services, you acknowledge that you may be subject to collection proceedings for the disputed amount plus any associated fees and costs.

15. Continued Billing And Access Post-Cancellation

Users are responsible for ensuring they complete the cancellation or restoration of their subscription to prevent continued billing and possible access interruptions. If a user initiates cancellation but fails to finalize the process, Origns Inc. will continue billing the user until the subscription is fully deactivated. Users must confirm that all configurations are restored or deactivated to halt billing. In the event of credit card failures or declined payments, charges will continue to accrue until the user actively cancels the subscription; there will be no automatic cancellation by Origns Inc. due to payment issues. Should there be any continued billing during the period of restoration or incomplete cancellation, no refunds will be issued as stated in Clause 14: Refunds, Charge Disputes, and No Refunds Policy. Once a subscription is cancelled, access to previously accrued services, including the Archive Plan, will be terminated unless provisions within Clause 8: Archive Plan Access stipulate otherwise.

16. Third-Party Providers And Integrations

The Company relies on third-party providers, including but not limited to telecom companies and SaaS providers, to support and deliver various functionalities of the Service. These providers may be necessary for the execution of texting, calling, AI-powered call receptionists, and AI outbound calls. While the Company makes diligent efforts to ensure the reliability and quality of these providers, the following conditions apply regarding Third-Party Providers and Integrations:

1. The performance and availability of the Service may be influenced by the actions or omissions of third-party providers.
2. The Company is not responsible for and does not warrant the performance, accuracy, or reliability of any services provided by third-party providers.
3. Any interruption or failure caused by third-party providers is subject to the limitations of liability and disclaimers set forth in Clause 9: Service Interruptions, Service Guarantee, & Disclaimers and Clause 10: No Warranties and Limitation of Liability of these Terms of Service.
4. The Company's responsibility for any loss or damage resulting from the actions or inactions of third-party providers is strictly limited as outlined in the aforementioned clauses.
5. By using the Service, you acknowledge and agree that the Company may change its third-party providers without notice, if deemed necessary for the optimization and enhancement of the Service.

17. Compliance With Laws

The Company affirms its commitment to comply with all applicable laws and regulations in the United States, governing the telecommunication services, Software as a Service (SaaS) offerings, billing, credit card processing, and consumer protection. This includes, but is not limited to, adherence to the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Federal Communications Commission (FCC) regulations, the General Data Protection Regulation (GDPR) where applicable, and other relevant state and federal laws. The Company shall take all necessary steps to ensure that its practices in providing the Service, from customer onboarding to billing and data handling, align with these legal requirements. The Company shall regularly review and update its compliance protocols to address any changes in these laws and regulations. Failure to comply with these obligations will result in appropriate actions to rectify any instances of non-compliance as promptly as possible.

18. Indemnification

The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and representatives, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. The User's breach of any terms of the Terms of Service;
2. The User's misuse or unauthorized use of the Service;
3. The User's violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or proprietary rights;
4. Any claim that the User's content caused damage to a third party.

This indemnification obligation will survive the termination or expiration of the Terms of Service and your use of the Service.

19. Class Action Waiver And Arbitration

For any dispute arising between the User and the Company, both parties agree to resolve the dispute through binding individual arbitration rather than in court. Accordingly, the User explicitly waives any right to participate in any form of class, collective, or representative action or proceeding. All disputes shall be submitted to an appropriate arbitration association agreed upon by both parties, and the arbitrator's decision shall be final and binding. Arbitration procedures will be conducted pursuant to the rules of the agreed-upon arbitration association. Each party will bear its own costs and expenses associated with the arbitration, and both parties agree to maintain confidentiality regarding the arbitration proceedings, content, and final award.

20. Modification Of Terms

The Company reserves the right to revise, modify, or update these Terms of Service at its sole discretion and at any time. Such modifications will become effective immediately upon being posted on the Company's website or through other standard forms of communication used to notify users of the changes. The Company will make reasonable efforts to notify users of any changes. Continued use of the Service after any such modification shall signify the user's acceptance of the updated terms. It is the user's responsibility to review these Terms periodically to stay informed of any updates. Should you disagree with the updated terms, you should discontinue use of the Service immediately.

21. Termination

The Company reserves the right to terminate this Agreement or any User account at its sole discretion for any of the following reasons: (a) violation of any terms of the Agreement, including but not limited to misuse of the Service or non-compliance with User Conduct and Misuse policies; (b) non-payment of any fees or charges due under the Agreement; (c) any fraudulent or illegal activities conducted through the User's account; (d) requests by law enforcement or other government agencies as per legal requirements.

Termination Procedures: Upon termination of the Agreement or User account, a corresponding notification will be provided to the User through their registered email address. The User will be given a reasonable opportunity to remedy any breaches of the Agreement prior to termination, if appropriate and at the Company's sole discretion.

Effects of Termination: Upon termination, the User will lose access to the Service, and any data or content associated with the User's account may be permanently deleted. The Company shall not be liable to the User or any third party for any termination of access to the Service or loss of data resulting from such termination, except as required by applicable law.

The User retains the right to cancel their account at any time, subject to the provisions outlined in Section 7: Cancellation and Restoration of Configuration.

22. Miscellaneous

This section includes standard legal terms that apply to the governance, enforceability, assignment, and communication practices related to the Terms of Service.

(a) Governing Law: The Terms of Service and the rights and obligations of the parties hereunder shall be governed by and construed in accordance with the laws of the State of [Governing Law State], without giving effect to its principles of conflicts of law.

(b) Enforceability: If any provision of the Terms of Service is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect. The parties agree to negotiate in good faith to substitute the invalid or unenforceable provision with a valid and enforceable provision that most closely approximates the intent and economic effect of the original provision.

(c) Assignment: Users may not assign any of their rights or obligations under this Terms of Service without the prior written consent of the Company. The Company may freely assign its rights and obligations under the Terms of Service without the need for user consent.

(d) Notices: All notices, requests, approvals, consents, and other communications required or permitted hereunder shall be in writing and shall be deemed to have been duly given when delivered in person or by messenger, overnight courier service, facsimile, email (with confirmation of delivery) or by certified mail, return receipt requested, to the addresses provided by the parties. For purposes of this section, the notice address for the Company is 169 Madison Ave, Ste 2938, New York, NY 10016, US and for the user, the notice address shall be their registered address on file with the Company.