Zoom Phone Voicemail and Recording Backup Guide
Before canceling or migrating, export important voicemail and recording data to avoid loss.
⚠️ Critical: Backup Before Migration
All voicemails, call recordings, and analytics are permanently deleted after account closure. Download everything you need before cancelling or porting out.
How to Export Voicemails
Access Voicemail Section
Admin Portal → Phone System → Voicemail → Download
- • Files save as .WAV format for high quality
- • Include caller ID and timestamp information
- • Organize downloads by user or department
- • Download individual files or bulk export
Export Call Recordings
Navigate to Analytics
Navigate to Analytics → Recordings → Export
Choose Export Options
Choose CSV or ZIP bulk download
- • Select date range for recordings
- • Choose specific users or all users
- • Include call metadata and transcriptions
📋 Data Retention Policy
Zoom retains deleted voicemails for 30 days unless you've enabled extended archiving under Compliance Settings.
- • Standard retention: 30 days after deletion
- • Compliance archiving: Extended retention available
- • Account closure: All data permanently deleted
Set Up Auto-Backup (Optional)
🔄 Automated Solutions
For ongoing backup, use Zoom API or approved integrations:
- • Zoom API: Custom backup solutions for developers
- • Third-party tools: Automated backup services
- • Cloud storage: Direct integration with major providers
- • Compliance tools: Enterprise-grade archiving solutions
📁 File Formats & Organization
- • Voicemails: .WAV format with metadata
- • Call recordings: .MP3 or .WAV with call details
- • Call logs: .CSV with comprehensive data
- • Analytics: .PDF reports and .CSV data exports
Frequently Asked Questions
Can I automate backups to Drive or S3?
Yes – via Zoom API or approved integrations. Many third-party tools offer automated backup to cloud storage.
Do recordings transfer when porting out?
No – export before the cut-over. Only phone numbers transfer, not associated data.
How long does a full backup take?
Depends on data volume. Small businesses typically take 15-30 minutes, while large enterprises may need several hours.
Can I backup data from deleted users?
Yes, admin accounts can access and backup data from deleted users if the data hasn't been purged yet.
Are transcriptions included in backups?
Yes, voicemail transcriptions and call summaries are included when available and enabled in your account settings.
Ready to Backup Your Data?
Access your Zoom Phone admin portal to start downloading your important business communications.