Zoom Phone Business vs Enterprise Porting – Key Differences
Zoom offers different porting flows depending on account size and tier.
Business Accounts
Self-Service Portal
Self-service via Admin Portal
Number Volume
Supports up to 99 numbers per request
Timeline
Typical timeline: 3–5 days
Documentation
Standard LOA and bill copy
Enterprise Accounts
Dedicated Support
Handled by Zoom Porting Team directly
Number Volume
Bulk porting for large organizations
Timeline
Timeline: 7–15 days
Documentation
Requires CSR and signed LOA
Key Process Differences
📋 Documentation Requirements
Business Accounts
- • Standard LOA form
- • Recent bill copy
- • Account holder verification
Enterprise Accounts
- • CSR (Customer Service Record)
- • LOA on company letterhead
- • Authorized signatory required
- • Multiple location coordination
🎯 Support & Communication
Business Accounts
- • Email notifications
- • Self-service portal updates
- • Standard support channels
Enterprise Accounts
- • Dedicated porting specialist
- • Direct communication channel
- • Scheduled status calls
- • Escalation management
⏱️ Coordination & Timing
Business Accounts
- • Standard business hours
- • Automated scheduling
- • Basic cut-over coordination
Enterprise Accounts
- • Custom scheduling windows
- • Multi-location coordination
- • Phased migration options
- • Rollback planning
✅ Enterprise Best Practices
- • Plan ports during low-activity periods
- • Communicate timeline to all affected users
- • Test a small batch before bulk porting
- • Have IT support available during cut-over
- • Maintain backup communication methods
- • Document all number assignments and users
Frequently Asked Questions
Can I split ports by location?
Yes—submit separate CSRs for each location to manage the process in phases and reduce risk.
Who gets notified of port status?
Only the listed Authorized Contact on file. Ensure this person is available throughout the process.
Can I upgrade from Business to Enterprise during porting?
Yes, this is common. Zoom can help transition your account type as part of the porting process.
Are there different costs for Enterprise porting?
Porting is typically free for both account types, but Enterprise accounts may have setup fees or minimum commitments.
What if I have mixed Business and Enterprise numbers?
You can port them separately using the appropriate process for each type, or consolidate under Enterprise handling.
Ready to Start Your Port?
Contact Zoom to determine the best porting approach for your account type and size.