Troubleshoot Zoom Phone Porting Issues – Fix Delays and Rejections
If your Zoom Phone port is stuck or rejected, here's how to get it back on track.
Common Reasons for Failure
🚨 Top Rejection Causes
- Name or address mismatch
- Incorrect account number
- Inactive source line
- Missing LOA or bill copy
How to Resolve Issues
Contact Zoom Porting Support
Contact Zoom Porting Support at [email protected]
- • Include your account ID and affected numbers
- • Reference your original port request
- • Explain the urgency if business-critical
- • Request direct contact for complex issues
Get the Reject Reason Code
Ask for the Reject Reason Code and detailed explanation
- • Common codes: Name mismatch, address error, account issues
- • Get specific field that caused rejection
- • Ask for exact format requirements
- • Request comparison with submitted data
Fix the Error and Resubmit
Fix the error and resubmit corrected documentation
- • Double-check all account details against original records
- • Ensure exact spelling and formatting
- • Use most recent bill for verification
- • Include any additional requested documentation
Confirm Your New FOC Date
Confirm your new FOC (Firm Order Commitment) date
🛡️ Prevention Tips
- • Keep an alternate line active during migration
- • Use Zoom's porting dashboard to track status in real time
- • Verify all information before initial submission
- • Maintain communication with both carriers
- • Document all interactions and reference numbers
- • Plan for potential delays in business operations
Common Error Codes & Solutions
📋 Name/Address Mismatch
Solution: Verify exact spelling and formatting with current carrier
- • Check for abbreviations (St. vs Street, Ave vs Avenue)
- • Verify business name exactly as registered
- • Include suite/unit numbers if applicable
🔢 Account Number Issues
Solution: Get account number directly from current carrier
- • Don't rely on old bills - get current account number
- • Include all digits, no spaces or dashes
- • Verify with carrier customer service
📞 Line Status Problems
Solution: Ensure line is active and in good standing
- • Pay any outstanding balances
- • Remove any service suspensions
- • Verify line can make and receive calls
📄 Documentation Issues
Solution: Provide complete, current documentation
- • Use bills from last 30 days
- • Ensure LOA is signed by authorized person
- • Include all required fields and information
Frequently Asked Questions
How long do rejections delay the process?
Usually 1–3 business days once corrected, but complex issues may take longer.
Can I escalate urgent ports?
Yes—Zoom offers expedited handling for business-critical lines. Contact support to discuss options.
What if my current carrier is unresponsive?
Zoom can help escalate with the losing carrier. Document all attempts to contact them.
Can I cancel a problematic port request?
Yes, contact Zoom support immediately. Ports can usually be cancelled before the FOC date.
Will I be charged for rejected ports?
No, Zoom doesn't charge for rejected ports. You only pay when the port successfully completes.
Need Immediate Help?
Contact Zoom Phone porting support for direct assistance with stuck or rejected ports.