How to Port Out of Zoom Phone – Complete Number Transfer Guide (2025)
Leaving Zoom Phone for another platform? Here's how to transfer your numbers without service disruption.
Before You Start
⚠️ Important Preparation
- Keep your Zoom Phone account active until the port completes
- Collect your account number, billing address, and authorized contact email
- Download call logs or recordings you want to retain
Step-by-Step Process
Log into Zoom Admin Portal
Go to Phone System Management → Company Info → Account Number Details to retrieve your credentials
- • Access your account number and billing information
- • Verify authorized contact details
- • Note down service address exactly as shown
Submit port-out request with your new carrier
Provide the number(s), account details, and LOA (Letter of Authorization)
- • Include all numbers you want to transfer
- • Ensure account details match exactly
- • Submit signed Letter of Authorization
Zoom verifies and approves release
Expect approval within 1–3 business days
Port completion
Numbers move on the FOC (Firm Order Commitment) date provided by the new carrier
📋 After Porting
- • Your Zoom Phone line closes automatically
- • You'll receive a final invoice for any unused balance
- • Access to voicemail and recordings ends once account closes
Frequently Asked Questions
Can I port toll-free numbers?
Yes, but toll-free ports take 5–10 days.
Will Zoom charge a fee?
No standard fee for active accounts.
What happens to my call history?
Call logs and recordings are deleted after account closure. Download them before porting.
Can I port multiple numbers at once?
Yes, you can include multiple numbers in a single porting request to streamline the process.
Ready to Port Out?
Access your Zoom Phone admin portal to gather the required information for porting.