How to Port Your Number Into Zoom Phone – Step-by-Step Guide
Porting your existing number to Zoom Phone lets you keep your identity while upgrading to Zoom's cloud telephony platform.
What You Need
📋 Required Documents
- A recent bill from your current carrier
- Letter of Authorization (LOA) signed by account owner
- Active Zoom Phone license and admin access
Porting Steps
Access Port Management
Go to Phone System Management → Numbers → Port Management
- • Log into your Zoom Phone admin portal
- • Navigate to the porting section
- • Ensure you have admin privileges
Create New Request
Click Port In Numbers → New Request
- • Start a new porting request
- • Enter the numbers you want to port
- • Verify number eligibility
Upload Documents
Upload the bill and LOA (Letter of Authorization)
- • Ensure documents are clear and readable
- • Verify account details match exactly
- • Include all required signatures
Specify Port Date
Choose preferred port date and wait for confirmation
- • Select a date that works for your business
- • Zoom emails status updates automatically
- • Typical time: 3–10 business days
💡 Pro Tips
- • Keep old service active until Zoom confirms port
- • Schedule ports outside business hours to avoid downtime
- • Test your numbers immediately after porting completes
- • Update your business listings with the new Zoom Phone service
Frequently Asked Questions
Can I port numbers from different carriers at once?
Yes – create separate requests for each carrier to streamline the process.
Is there a fee?
Zoom does not charge for standard ports.
What if my current carrier rejects the port?
Check that all account details match exactly. Common issues include name mismatches or outstanding balances.
Can I port international numbers?
Zoom Phone supports porting for many international numbers. Check with Zoom support for specific country availability.
Will my call history transfer?
No, call history stays with your previous carrier. Only the phone number transfers to Zoom Phone.
Ready to Port Into Zoom Phone?
Access your Zoom Phone admin portal to start the porting process today.