How to Cancel Your Zoom Phone Account – Avoid Service Overlap
If you're switching providers, cancel Zoom Phone the right way to prevent extra charges or data loss.
Before Canceling
⚠️ Critical Steps First
- Port out any numbers you want to keep
- Download call logs and voicemails
- Confirm contract term to avoid early-termination fees (if enterprise)
Cancellation Steps
Log into Zoom Admin Portal
Access your administrative account with proper credentials
Navigate to Billing
Go to Account Management → Billing → Current Plans
- • Locate your Zoom Phone subscription
- • Review current billing cycle
- • Check for any pending charges
Cancel Subscription
Select Cancel Subscription under Zoom Phone
- • Follow the cancellation wizard
- • Provide reason for cancellation (optional)
- • Review final charges
Verify and Confirm
Verify identity and confirm cancellation
📧 What Happens Next
Zoom sends an email confirmation and final invoice within 24 hours.
- • Service continues until end of current billing period
- • Numbers are released after account closure
- • Access to voicemail and recordings ends
- • Final bill includes prorated charges
Frequently Asked Questions
Will numbers be lost after canceling?
Yes – unless you port them out first. Numbers cannot be recovered once released.
Can I re-activate later?
Yes, within 30 days of closure. Contact Zoom support to restore your account.
What about early termination fees?
Monthly plans have no ETF. Annual contracts may have early termination penalties - check your agreement.
Will I get a refund for unused time?
Zoom typically provides prorated refunds for unused portions of prepaid service periods.
Can I cancel just Zoom Phone but keep other Zoom services?
Yes, you can cancel Zoom Phone while maintaining Zoom Meetings, Webinar, or other Zoom products.
Ready to Cancel?
Access your Zoom admin portal to manage your subscription and cancel safely.