Find Your Zoom Phone Account Number and Billing Details
Your account number and billing address must match exactly for porting requests to succeed.
How to Find Them
Sign into Zoom Admin Portal
Access your Zoom Phone administrative account with proper credentials
Navigate to Billing
Navigate to Account Management → Billing
- • Your account number appears at the top of the invoice
- • This is your official billing account number
- • Write it down exactly as shown
Locate Service Address
Billing address is under Payment Information
- • This must be a physical business address
- • Cannot use PO boxes for porting
- • Address must match carrier records exactly
💡 Pro Tip
If you're on an Enterprise agreement, contact Zoom Support to confirm the "service address" used for porting. Enterprise accounts may have different billing structures.
⚠️ Why This Matters
The FCC requires address and account details to match exactly between providers; mismatches can delay your transfer.
- • Account numbers must be character-perfect
- • Addresses must match down to abbreviations
- • Any discrepancy will cause port rejection
Frequently Asked Questions
Is my account number the same as my Zoom ID?
No – they're separate; always use the Billing Account Number for ports.
Can I use a PO box as service address?
No – use a physical business address. PO boxes are not accepted for number porting.
What if I can't find my account number?
Contact Zoom Phone support directly. They can help locate your billing account number and verify your service address.
Can I update my service address?
Yes, under Company Info > Edit Address > Save. Allow 24-48 hours for changes to take effect before porting.
Do I need this information for all porting requests?
Yes, both port-in and port-out requests require accurate account numbers and service addresses for verification.
Need Help Finding Your Information?
Access your Zoom Phone admin portal or contact support for assistance.