Troubleshoot T-Mobile Porting Issues – Fix Failed or Stuck Transfers
If your number transfer is delayed or rejected, these are the most common fixes.
Common Causes
Wrong Information
Incorrect account number or Transfer PIN provided to new carrier
Timing Issues
Porting initiated after business hours or during system maintenance
Account Status
Account suspended, canceled early, or has pending balance
System Delays
High volume periods or carrier system maintenance windows
How to Fix a Stuck Port
Verify info with your new carrier
Contact your new carrier and confirm they submitted the correct credentials. Double-check your account number and Transfer PIN.
Call T-Mobile Porting Support
Call 1-877-789-3106 to verify your number's release status and check for any holds on your account.
Confirm your number's release status
T-Mobile support can tell you if there are any issues preventing the port from completing.
Ask the new carrier to re-submit with correct credentials
If the port was rejected, have your new carrier resubmit the request with the verified information.
⏱️ Expected Timelines
📞 T-Mobile Porting Support
Frequently Asked Questions
Will I lose service during transfer?
You may experience brief downtime (<1 hour).
What if the port fails completely?
Ask your new carrier to cancel the request; T-Mobile will restore your line automatically.
Can I use my phone while porting?
Yes, but incoming calls may be inconsistent until the port finalizes.
How many times can I retry a failed port?
There's no limit, but each attempt requires correct information and may take 24-48 hours to process.
Need Immediate Help?
Contact T-Mobile porting support for assistance with your stuck transfer.