Troubleshoot RingCentral Porting Issues – Fix Rejections & Delays

Common Error Causes

🚨 Most Frequent Issues

Mismatched company name or address
Incorrect account number

Missing LOA or outdated bill copy
Number under fraud or compliance hold

How to Fix Porting Issues

Verify Information with Both Carriers

Double-check all details with both losing and gaining carriers

• Compare account numbers character by character
• Verify exact spelling of company/account holder name
• Confirm service address matches billing records
• Check that all numbers are active and not suspended

Resubmit the LOA with Correct Details

Submit corrected Letter of Authorization and supporting documents

• Use the exact company name as shown on bills
• Include recent bill copy (within 30 days)
• Ensure authorized signatory signs the LOA
• Use company letterhead for business accounts

Contact RingCentral Porting Support

Reach out to specialized porting team for assistance

📧 Email: [email protected]

🎫 Admin Portal: Submit support ticket

Request FOC Date

Ask for a FOC (Firm Order Commitment) date to confirm completion timeline

• FOC provides definitive cut-over date and time
• Helps coordinate with your team and users
• Allows for proper backup communication planning

Common Rejection Reasons

❌ "Account Info Mismatch"

Cause: Name or address doesn't match carrier records

Fix: Use exact spelling from your most recent bill

❌ "Invalid Account Number"

Cause: Wrong or incomplete account number

Fix: Verify with current carrier's customer service

❌ "Unauthorized Request"

Cause: LOA not signed by authorized person

Fix: Have account owner or authorized user sign

❌ "Number Not Portable"

Cause: Number type or location restrictions

Fix: Check with RingCentral for alternative solutions

⚡ Expedited Porting

For business-critical lines, RingCentral offers expedited handling:

• Priority processing for urgent business needs
• Dedicated porting specialist assignment
• Enhanced coordination with losing carrier
• May incur additional fees for rush processing

Frequently Asked Questions

How long do rejections delay the process?

Usually 1–3 business days once corrected information is resubmitted.

Can I escalate urgent ports?

Yes—RingCentral offers expedited handling for business-critical lines with proper justification.

What if the losing carrier is unresponsive?

RingCentral can escalate through industry channels and regulatory bodies if necessary.

Can I cancel a failed port request?

Yes, you can withdraw the request and your numbers will remain with the current carrier.

Will I be charged for rejected ports?

No, RingCentral doesn't charge for unsuccessful porting attempts due to carrier rejections.