RingCentral Prepaid vs Business Porting – Key Differences
RingCentral offers both small-team and enterprise porting. The requirements differ based on account type.
Prepaid or Individual Accounts
Number Volume
Usually 1–2 numbers
Documentation
Minimal documents (account number, LOA)
Processing Time
3–5 business days
Complexity
Simple, straightforward process
Business Accounts
Number Volume
Often bulk porting for many numbers
Documentation
Needs CSR and signed LOA on company letterhead
Processing Time
7–15 business days
Complexity
More complex, requires coordination
Key Documentation Differences
📋 CSR (Customer Service Record)
Individual Accounts
Not typically required for simple ports
Business Accounts
Required for bulk ports and enterprise accounts
📝 LOA (Letter of Authorization)
Individual Accounts
Standard LOA form, personal signature
Business Accounts
Must be on company letterhead with authorized signatory
⏱️ Coordination Requirements
Individual Accounts
Minimal coordination needed
Business Accounts
Requires scheduling cut-over times and user communication
✅ Best Practices for Business Ports
- • Plan ports during low-activity periods (weekends, after hours)
- • Communicate timeline to all affected users in advance
- • Test a small batch of numbers before bulk porting
- • Have IT support available during cut-over window
- • Keep backup communication methods ready
Frequently Asked Questions
Can I split ports by department?
Yes—submit separate LOAs for each location or department to manage the process in phases.
Will users experience downtime?
No significant downtime; cut-overs are typically scheduled after hours to minimize business impact.
What if I have both individual and business numbers?
You can port them separately using the appropriate process for each type, or combine them under a single business account port.
Can I upgrade from individual to business during porting?
Yes, this is a common scenario. RingCentral can help you transition to a business account as part of the porting process.
Are there different costs for business vs individual porting?
Porting is typically free for both account types, but business accounts may have setup fees or minimum commitments.
Ready to Start Your Port?
Contact RingCentral to determine the best porting approach for your account type.