RingCentral Call Forwarding Troubleshooting – Fix Missed Calls
Call forwarding helps keep you reachable anywhere. When it fails, it's usually due to routing misconfiguration or permission conflicts.
Common Causes
🚨 Typical Issues
- Forwarding loops between users
- Disabled call handling rules
- Incorrect extension routing
- Mobile carrier blocking forwarded calls
How to Fix Call Forwarding Issues
Check Call Handling Rules
Navigate to Admin Portal > Phone System > Auto-Receptionist > Call Handling
- • Verify rules are enabled and properly configured
- • Check business hours vs. after-hours settings
- • Ensure no conflicting rules exist
Verify Destination Numbers
Ensure destination numbers are active and correctly formatted (E.164)
- • Test destination numbers by calling them directly
- • Use proper international format (+1 for US numbers)
- • Remove any special characters or spaces
Reset Call Forwarding
Turn off forwarding, save settings, then re-enable to refresh configuration
- • Disable forwarding completely
- • Wait 5 minutes for changes to propagate
- • Re-enable with correct settings
Check User Permissions
Ensure your user has call forwarding permissions in Role Management
- • Go to Admin Portal > Users > Role Management
- • Verify "Call Forwarding" permission is enabled
- • Check for any restrictions on external forwarding
🔧 Advanced Troubleshooting
- • Check for forwarding loops by mapping all forwarding paths
- • Test with different destination numbers to isolate the issue
- • Review call logs in Analytics to see where calls are failing
- • Verify mobile carrier isn't blocking forwarded calls
- • Check if Do Not Disturb or presence settings are interfering
Frequently Asked Questions
Can I forward to multiple numbers?
Yes, sequential or simultaneous ring options are available. You can set up multiple destinations and choose how calls are distributed.
Why does forwarding stop after hours?
Business hours rules override forwarding—check time-based settings. You may need separate forwarding rules for business hours and after-hours.
What if calls go straight to voicemail instead of forwarding?
Check your ring timeout settings and ensure the forwarding destination can receive calls. The destination number might be busy or unreachable.
Can I forward international calls?
Yes, but check your plan's international calling restrictions and ensure proper number formatting with country codes.
Still Having Forwarding Issues?
Contact RingCentral support for advanced troubleshooting and configuration help.