Nextiva Business vs Enterprise Porting – Key Differences
The porting process differs slightly depending on your Nextiva plan.
Account Type Comparison
Business Accounts
Self-Service Portal
Self-service portal available for most porting tasks
Number Capacity
Supports up to 100 numbers per port
Timeline
3–5 days for standard processing
Documentation
- • Standard LOA form
- • Recent carrier bill
- • Digital signatures accepted
- • Online document upload
Enterprise Accounts
Dedicated Support
Handled through dedicated Nextiva Porting Team
Number Capacity
Supports unlimited numbers per port request
Timeline
7–15 business days for comprehensive review
Documentation
- • Requires CSR (Customer Service Record)
- • Signed LOA on company letterhead
- • Wet signatures required
- • Additional verification steps
Process Differences
| Feature | Business | Enterprise |
|---|---|---|
| Portal Access | Self-service available | Dedicated team managed |
| LOA Requirements | Standard digital form | Company letterhead required |
| Signature Type | Digital signatures OK | Wet signatures required |
| Batch Size | Up to 100 numbers | Unlimited |
| Processing Time | 3-5 days | 7-15 days |
| Support Level | Standard support | Dedicated account manager |
Documentation Requirements
📋 Business Account Documents
- • Letter of Authorization (LOA): Standard Nextiva form with digital signature
- • Recent Bill: Last 30 days from current carrier
- • Account Verification: Account number and service address
- • Contact Information: Authorized contact for port notifications
🏢 Enterprise Account Documents
- • Customer Service Record (CSR): Detailed carrier record of all services
- • Company Letterhead LOA: Must be on official company letterhead
- • Wet Signatures: Physical signatures from authorized signatories
- • Corporate Authorization: Board resolution or corporate authorization
- • Multiple Bills: May require several months of billing history
- • Site Surveys: For complex multi-location ports
📞 Support and Communication Differences
Business Support
- • Standard customer support channels
- • Email and phone support available
- • Self-service portal for status updates
- • Automated notifications via email
- • Community forums and knowledge base
Enterprise Support
- • Dedicated account manager assigned
- • Direct phone line to porting specialist
- • Regular status calls and updates
- • Custom reporting and analytics
- • Priority escalation processes
Best Practices by Account Type
💼 Business Account Tips
- • Use the self-service portal for faster processing
- • Ensure digital signatures are clear and complete
- • Upload high-quality scans of documents
- • Monitor email for automated status updates
- • Keep port requests under 100 numbers for efficiency
- • Test numbers immediately after FOC confirmation
🏢 Enterprise Account Tips
- • Work closely with your dedicated account manager
- • Plan for longer timelines in project schedules
- • Ensure all corporate approvals are in place
- • Coordinate with multiple departments for large ports
- • Schedule regular check-ins during the process
- • Plan comprehensive testing for all locations
Frequently Asked Questions
Can I split ports by department?
Yes – each department requires a separate LOA.
Who gets status notifications?
The Authorized Contact listed in your account.
Can I upgrade from Business to Enterprise during a port?
It's best to complete the account upgrade before starting the porting process. Contact your Nextiva representative to discuss timing and requirements.
What happens if I submit the wrong documentation type?
Your port request may be delayed or rejected. Business accounts can't use Enterprise documentation processes and vice versa. Ensure you're following the correct process for your account type.
Can Enterprise accounts use the self-service portal?
Enterprise accounts typically work through dedicated support teams for complex porting requirements. However, some basic functions may be available through the portal depending on your specific Enterprise agreement.
Ready to Start Your Port?
Contact your Nextiva team to begin the porting process appropriate for your account type.