How to Port Out of Nextiva – Complete Business Number Transfer Guide (2025)
If you're switching away from Nextiva, the porting process is straightforward—but it's critical to provide the correct credentials to avoid delays.
Before You Start
⚠️ Important Preparation
- Keep your Nextiva account active until your new carrier confirms port completion
- Gather your account number, billing name, and service address from your portal or invoice
- Download any voicemails, call recordings, or analytics data you want to retain
Step-by-Step Port-Out Process
Locate credentials
Login → Account Settings → Billing Information → copy account number
- • Find your Nextiva account number on your billing statement
- • Note the exact billing name and address on file
- • Verify the authorized contact information
- • Ensure all account details are current and accurate
Request transfer with new carrier
Provide them with your number(s) and LOA
- • Provide complete Nextiva account information
- • Submit a properly signed Letter of Authorization
- • Include all numbers you want to transfer
- • Specify any special number types (toll-free, local)
Nextiva verifies release
Typically approved within 2–4 business days
Transfer completes
Once the FOC (Firm Order Commitment) date is reached, your new provider activates the number
📋 After Porting
- • Confirm the number works on the new carrier
- • Cancel any remaining Nextiva extensions or services manually
- • Update business listings with new provider information
- • Notify team members of the completed migration
- • Review final Nextiva billing statement
Frequently Asked Questions
Does Nextiva charge for port-out?
No, but your account must be current.
How long does it take?
Most ports finish within 5 business days.
What happens to my call history and recordings?
Call history and recordings remain with Nextiva. Download them before porting if you need to retain this data for business records.
Can I port multiple numbers at once?
Yes, you can include multiple numbers in a single porting request. This is often more efficient for businesses with multiple lines.
Will there be any downtime during the port?
Nextiva ensures minimal downtime during porting. Most transfers complete seamlessly with little to no service interruption.
Ready to Port Out?
Access your Nextiva admin portal to gather the required information for porting.