How to Port Your Number Into Nextiva – Setup & Timeline (2025)
If you're migrating numbers from another provider into Nextiva, follow this step-by-step process to ensure a seamless transition.
What You'll Need
📋 Required Documents
- A recent bill from your current carrier
- A signed Letter of Authorization (LOA)
- Nextiva account credentials and admin access
Porting Steps
Access Port Request
Admin Portal → Voice → Port Numbers → New Port Request
- • Log into your Nextiva admin portal
- • Navigate to the voice management section
- • Ensure you have admin privileges for porting
- • Access the new port request form
Upload Documents
Upload your LOA and recent bill
- • Ensure documents are clear and readable
- • Verify account details match exactly
- • Include all required signatures and dates
- • Use PDF format for best compatibility
Confirm Port Date
Confirm desired port date and FOC window
- • Select a date that works for your business
- • Consider business hours and peak call times
- • Allow buffer time for any potential delays
- • Coordinate with your current carrier if needed
Monitor Progress
Monitor progress under Pending Ports
⏱️ Typical Timeline
Local Numbers
3–5 business days
Toll-Free Numbers
7–15 business days
Timeline may vary based on your current carrier and the complexity of your request.
💡 Best Practices
- • Keep existing service active until the port completes
- • Double-check address and business name match your invoice
- • Test your numbers immediately after porting completes
- • Set up Nextiva features like call routing before the port
- • Notify your team about the migration timeline
- • Have a backup communication plan during the transition
Frequently Asked Questions
Can I port multiple lines?
Yes – you can submit up to 100 per request.
Will my service go down?
No—Nextiva ensures continuous routing during migration.
Can I port numbers from different carriers at once?
Yes, but you'll need separate LOAs for each carrier. It's often easier to manage them as separate requests for better tracking.
What if my current carrier rejects the port?
Check that all account details match exactly. Common issues include name mismatches, outstanding balances, or incorrect service addresses.
Can I port international numbers to Nextiva?
Nextiva supports porting for many international numbers. Check with Nextiva support for specific country availability and requirements.
Ready to Port Into Nextiva?
Access your Nextiva admin portal to start the porting process and experience amazing service.