Recover a Deleted Dialpad Number – Restore or Reclaim Guide
Deleted a Dialpad number or closed your account too soon? You might still recover it.
Retention Window
⏰ Recovery Timeline
Standard Numbers
Numbers held up to 30 days post deletion
Toll-Free Numbers
Numbers held up to 45 days
After that, numbers are released back to the pool.
Recovery Steps
Contact Dialpad Support Immediately
Time is critical—reach out as soon as you realize the number was deleted
- • Email: [email protected]
- • Phone: Available through your admin portal
- • Chat: In-app support for fastest response
- • Explain the urgency of number recovery
Provide Required Information
Provide your account ID and deleted number details
- • Your Dialpad account ID
- • The exact phone number that was deleted
- • Date and time of deletion (if known)
- • Reason for deletion (accidental, account closure, etc.)
- • Business justification for recovery
Wait for Recovery Process
If eligible, Dialpad reinstates it within 1–2 days
🔍 Factors Affecting Recovery Success
✅ Increases Success
- • Quick action (within hours/days)
- • Number still in retention period
- • Active Dialpad account
- • Business-critical justification
- • Clear ownership documentation
❌ Reduces Success
- • Delayed recovery request
- • Number already reassigned
- • Account closed/suspended
- • Regulatory restrictions
- • Carrier pool limitations
If Recovery Isn't Possible
📞 Get a Similar Number
Dialpad can help you find numbers with similar patterns or in the same area code.
- • Same area code and prefix
- • Sequential or pattern numbers
- • Vanity numbers with similar spelling
🔄 Set Up Call Forwarding
If someone else has your old number, you might arrange temporary forwarding.
- • Contact the new number owner
- • Arrange temporary forwarding service
- • Update business listings gradually
📢 Communication Strategy
Notify customers and contacts about your new number.
- • Email campaigns to customer database
- • Update website and social media
- • Voicemail message on old number (if possible)
- • Update Google My Business and directories
Frequently Asked Questions
Can I recover a number after 30 days?
Only if still unassigned.
Is there a recovery fee?
Sometimes a small administrative charge applies.
What if the number was ported to another carrier?
If you ported the number out, you'll need to contact the new carrier to port it back. Dialpad can't recover numbers that were legitimately ported.
Can I prevent accidental deletions?
Yes, set up admin permissions carefully and consider adding confirmation steps for number deletions in your organization's procedures.
Will I lose call history if I recover the number?
Call history and recordings associated with the deleted number are typically lost. Recovery restores the number but not historical data.
Need to Recover a Number?
Contact Dialpad support immediately for the best chance of recovery.