How to Port Out of Dialpad – Complete Business Number Transfer Guide (2025)
If you're moving away from Dialpad—whether to consolidate systems or upgrade to an AI-powered solution—this guide walks you through every step.
Before You Start
⚠️ Important Preparation
- Keep your Dialpad account active during the transfer
- Gather your account number, billing name/address, and authorized contact email
- Download any call recordings, logs, or voicemails you want to preserve
Step-by-Step Port-Out Process
Log into the Dialpad Admin Portal
Navigate to Admin → Office → Numbers to identify the numbers you want to port
- • Review all active numbers in your account
- • Note down the exact numbers you want to transfer
- • Verify account ownership and billing status
- • Check for any pending changes or restrictions
Submit port request with your new carrier
Provide the number(s), account info, and a signed Letter of Authorization (LOA)
- • Include all numbers you want to transfer
- • Ensure account details match exactly
- • Submit properly signed Letter of Authorization
- • Specify any special number types (toll-free, fax)
Wait for Dialpad's confirmation
Approval usually happens within 1–3 business days
Complete transfer
The new carrier will activate your number on the FOC (Firm Order Commitment) date
📋 After Porting
Your Dialpad subscription won't automatically cancel—log in and remove unneeded seats or licenses once the port is successful.
- • Review and cancel unused Dialpad licenses
- • Download any remaining data or recordings
- • Update business listings with new provider information
- • Notify team members of the completed migration
Frequently Asked Questions
Does Dialpad charge a port-out fee?
No, but your plan must be current and unpaid invoices cleared.
Can I port toll-free or fax numbers?
Yes—just specify those on your LOA since they follow separate timelines.
What happens to my call history and recordings?
Call history and recordings remain with Dialpad. Download them before porting if you need to retain this data.
How long does the porting process take?
Local numbers typically take 3-5 business days, while toll-free numbers may take 7-15 business days to complete.
Can I port multiple numbers at once?
Yes, you can include multiple numbers in a single porting request to streamline the process and reduce administrative overhead.
Ready to Port Out?
Access your Dialpad admin portal to gather the required information for porting.