How to Port Your Number Into Dialpad – Setup & Timeline (2025)
If you already have a business number with another carrier, you can easily transfer it into Dialpad to centralize calls, texts, and meetings under one platform.
What You'll Need
📋 Required Documents
- A recent phone bill from your current carrier
- A signed Letter of Authorization (LOA)
- An active Dialpad Admin account
Porting Steps
Access Port Requests
Go to Admin → Office → Numbers → Port Requests
- • Log into your Dialpad admin portal
- • Navigate to the number management section
- • Ensure you have admin privileges for porting
Start New Port Request
Click Start New Port Request
- • Begin a new porting request
- • Enter the numbers you want to port
- • Verify number eligibility and format
Upload Documents
Upload LOA and recent bill (PDF format)
- • Ensure documents are clear and readable
- • Verify account details match exactly
- • Include all required signatures and dates
- • Use PDF format for best compatibility
Choose Port Date
Choose preferred port date and submit request
- • Select a date that works for your business
- • Submit request and monitor under Pending Ports
- • Receive email updates on progress
⏱️ Timing Expectations
Local Numbers
3–5 business days
Toll-Free
7–15 days
Bulk Requests
10+ days
💡 Pro Tips
- • Keep your current line active until the port completes
- • Schedule ports outside peak hours to avoid downtime
- • Test your numbers immediately after porting completes
- • Set up Dialpad features like AI transcription before the port
- • Notify your team about the migration timeline
Frequently Asked Questions
Is there a cost to port in?
No—Dialpad covers standard porting.
Will my users lose access during the switch?
No, Dialpad automatically reroutes calls during transition.
Can I port numbers from different carriers at once?
Yes, but you'll need separate LOAs for each carrier. It's often easier to manage them as separate requests.
What if my current carrier rejects the port?
Check that all account details match exactly. Common issues include name mismatches, outstanding balances, or incorrect service addresses.
Can I port international numbers to Dialpad?
Dialpad supports porting for many international numbers. Check with Dialpad support for specific country availability and requirements.
Ready to Port Into Dialpad?
Access your Dialpad admin portal to start the porting process and centralize your communications.