How to Cancel Your Dialpad Account – Step-by-Step Business Guide
If you're migrating to another platform, canceling properly ensures smooth closure and avoids unnecessary charges.
Before You Cancel
⚠️ Critical Pre-Cancellation Steps
- Port out any numbers you want to keep
- Download your call recordings, voicemail, and chat logs
- Check for hardware leases or team licenses still active
💾 Data Backup Reminder
Once your account is canceled, you'll lose access to:
- • Call recordings and transcriptions
- • Voicemail messages and AI insights
- • Chat history and team conversations
- • Analytics and reporting data
- • Custom integrations and workflows
Cancellation Steps
Log in as Company Admin
Ensure you have administrative privileges to cancel the account
- • Only Company Admins can cancel accounts
- • Verify you have the highest permission level
- • Contact your IT admin if you lack access
Access Billing Settings
Go to Admin → Office → Billing
- • Navigate to the billing management section
- • Review your current plan and usage
- • Check for any outstanding balances
Cancel Your Plan
Select Cancel Plan or contact [email protected] for Enterprise contracts
- • Standard plans: Use self-service cancellation
- • Enterprise contracts: Contact support directly
- • Follow prompts to confirm cancellation
- • Provide reason for cancellation (optional)
Verify Cancellation
Verify cancellation via confirmation email
📋 After Cancellation
- • Numbers not ported out will be recycled within ~30 days
- • Final invoices are issued immediately
- • Account access ends at the end of your billing cycle
- • Hardware must be returned if leased
- • Team members lose access to Dialpad services
Frequently Asked Questions
Will I be charged if I cancel mid-cycle?
Charges stop at end of billing period.
Can I reopen later?
Yes—reactivation possible within 30 days if data not purged.
What happens to my phone numbers?
Numbers not ported to another carrier are returned to the available pool after 30 days. Port them before canceling if you want to keep them.
Can I cancel just some users instead of the whole account?
Yes, you can remove individual users from your plan without canceling the entire account. Go to Admin → Users to manage individual licenses.
Is there a cancellation fee?
Standard monthly plans have no cancellation fee. Annual contracts may have early termination fees—check your contract terms or contact support.
Need Help with Cancellation?
Contact Dialpad support for assistance with account closure or data export.