Find Your Dialpad Account Number and Service Information
When moving your number, you'll need accurate account details—mismatches can delay your port.
Where to Find Your Information
Sign into Dialpad Admin
Access your Dialpad administrative account with proper credentials
Navigate to Billing
Sign in to Dialpad Admin → Office → Billing
- • Your Account Number appears at the top of the billing overview
- • This is your official billing account number
- • Write it down exactly as shown
Locate Service Address
The Service Address is listed under Payment Details
- • This must be a physical business address
- • Cannot use PO boxes for porting
- • Address must match carrier records exactly
💼 Enterprise Accounts
For enterprise contracts, contact Dialpad Support to verify the "service address" used for LNP (Local Number Portability). Enterprise accounts may have different billing structures.
⚠️ Critical for Porting Success
The FCC requires address and account details to match exactly between providers; mismatches can delay your transfer.
- • Account numbers must be character-perfect
- • Addresses must match down to abbreviations
- • Any discrepancy will cause port rejection
- • Double-check spelling and formatting
Frequently Asked Questions
Is my account number the same as my invoice ID?
No, use the billing account number shown in your admin portal.
Can I change my billing address before porting?
Yes—but only before submitting a port request to avoid rejection.
What if I can't find my account number?
Contact Dialpad support directly. They can help locate your billing account number and verify your service address.
Where can I find my authorized contact information?
Check under Admin → Office → Company Settings for the primary contact listed on your account for porting purposes.
Do I need this information for all porting requests?
Yes, both port-in and port-out requests require accurate account numbers and service addresses for verification and FCC compliance.
Need Help Finding Your Information?
Access your Dialpad admin portal or contact support for assistance locating your account details.