Dialpad Voicemail & Recording Backup Guide
Dialpad retains messages for a limited time. Back them up before migrating.
Export Voicemails
Individual Download Method
Admin → Office → Voicemails → Download individually (.mp3)
- • Navigate to the voicemail management section
- • Select each voicemail you want to save
- • Click download to get MP3 files
- • Organize files by date or caller for easy access
Bulk Export via API
Use Dialpad's API for bulk export
- • Requires API access and technical knowledge
- • Can export hundreds of voicemails at once
- • Includes metadata like caller ID and timestamps
- • Best for large organizations with many messages
Call Recordings
📊 Export Process
Analytics → Call History → Export → Recordings (ZIP)
- • Select date range for recordings you want to export
- • Choose specific users or departments if needed
- • Download as ZIP file containing all recordings
- • Store securely in Google Drive or Dropbox
☁️ Secure Storage Options
Cloud Storage
- • Google Drive (15GB free)
- • Dropbox (2GB free)
- • Microsoft OneDrive (5GB free)
- • Box (10GB free)
Local Storage
- • External hard drives
- • Network attached storage (NAS)
- • USB flash drives
- • Local server backup
Dialpad Retention Policies
Voicemails
Stored 90 days by default
Call Recordings
Retained 6 months unless extended retention is enabled
🤖 Automation Options
Zapier Integration
Automatically backup new voicemails and recordings:
- • Trigger: New voicemail received
- • Action: Save to Google Drive/Dropbox
- • Include caller information and timestamps
- • Set up email notifications for new backups
API Automation
Custom scripts for regular backups:
- • Schedule daily/weekly backup jobs
- • Filter by department or user
- • Compress and organize files automatically
- • Integrate with existing backup systems
Backup Best Practices
📅 Regular Schedule
- • Set up weekly or monthly backup routines
- • Don't wait until you're leaving Dialpad
- • Test restore process periodically
- • Keep multiple backup copies in different locations
🏷️ Organization
- • Create folder structure by date and department
- • Use consistent naming conventions
- • Include metadata files with caller information
- • Separate voicemails from call recordings
🔒 Security
- • Encrypt sensitive recordings
- • Use secure cloud storage with 2FA
- • Limit access to authorized personnel only
- • Follow company data retention policies
Frequently Asked Questions
Do recordings transfer when porting?
No—export them first.
Can I automate backup?
Yes—through Zapier or API.
What format are the exported files?
Voicemails are exported as MP3 files, while call recordings are typically in WAV or MP3 format depending on your account settings.
Can I export transcriptions along with recordings?
Yes, Dialpad's AI transcriptions can be exported along with the audio files, providing searchable text versions of your calls and voicemails.
Is there a limit to how much I can export?
Export limits depend on your Dialpad plan and account type. Contact support if you need to export large volumes of data or extend retention periods.
Start Your Backup Today
Don't lose important voicemails and recordings. Export your data now.