Dialpad Business vs Enterprise Porting – What's Different?
Different Dialpad plans use slightly different porting workflows.
Account Type Comparison
Business Accounts
Management
Managed in Admin Portal
Volume Limit
Up to 99 numbers per request
Requirements
LOA + carrier bill required
Timeline
3-7 business days
Support Level
Standard support channels
Enterprise Accounts
Management
Managed through dedicated porting manager
Volume Limit
Unlimited (bulk porting supported)
Requirements
Requires CSR (Customer Service Record)
Timeline
7–15 business days
Support Level
Dedicated account management
Key Differences in Process
📋 Documentation Requirements
Business
- • Letter of Authorization (LOA)
- • Recent carrier bill
- • Account verification
- • Standard business documentation
Enterprise
- • Customer Service Record (CSR)
- • Detailed LOA with corporate signatures
- • Enterprise account verification
- • Multi-location documentation
⏱️ Timeline Differences
Business Processing
- • Faster processing (3-7 days)
- • Automated workflow
- • Standard carrier coordination
- • Self-service portal management
Enterprise Processing
- • Longer timeline (7-15 days)
- • Manual review process
- • Complex carrier coordination
- • Dedicated manager oversight
👥 Support & Communication
Business Support
- • Standard support channels
- • Email and chat support
- • Portal-based status updates
- • Community resources
Enterprise Support
- • Dedicated porting manager
- • Direct phone support
- • Proactive status updates
- • Custom reporting and analytics
🏢 Multi-Location Porting
Enterprise accounts often need to port numbers across multiple locations:
- • Each office location requires separate LOA documentation
- • Different carriers per location may require staggered porting
- • Coordination with local IT teams and facility managers
- • Consideration of time zones for cutover scheduling
- • Backup communication plans during transition
Choosing the Right Approach
✅ Choose Business If:
- • You have fewer than 100 numbers
- • Single location or simple setup
- • Need faster turnaround time
- • Comfortable with self-service management
- • Standard business requirements
🏢 Choose Enterprise If:
- • Large volume of numbers (100+)
- • Multiple locations or complex setup
- • Need dedicated support
- • Complex compliance requirements
- • Custom integration needs
Frequently Asked Questions
Can I split porting by office?
Yes—each site needs its own LOA.
Who receives status updates?
Only the authorized account admin on file.
Can I upgrade from Business to Enterprise during porting?
Yes, but it's better to upgrade before starting the porting process to avoid delays and ensure you get the appropriate level of support.
What's a CSR and why do Enterprise accounts need it?
A Customer Service Record (CSR) is a detailed document from your current carrier showing all account information, numbers, and services. Enterprise accounts need this for complex porting scenarios.
Are there different costs between Business and Enterprise porting?
Standard porting is free for both account types. Enterprise accounts may have additional services available that could incur costs, such as expedited processing or dedicated project management.
Ready to Start Your Port?
Choose the right porting approach for your Dialpad account type and business needs.